At GOAT AVENUE, your satisfaction matters.
We stand by the quality of our products and aim to make your shopping experience smooth, fair, and reliable.
Return Eligibility
You may request a return within 14 days of delivery if your item meets these conditions:
- The product is unused, unworn, and in its original packaging
- The item includes proof of purchase (order number or receipt)
Returns must be approved by our support team before sending any items back.
Non-Returnable Items
Please note, we cannot accept returns for:
- Sale or clearance items
- Custom-made or special orders
- Items damaged after delivery due to misuse or wear
Refund Process
Once your return is received and inspected, you’ll receive an email confirming approval or rejection.
- Approved refunds are processed within 7–10 business days to your original payment method.
- Shipping, customs duties, and handling fees are non-refundable.
If you haven’t received your refund within the expected time, please contact your bank or payment provider before reaching out to us.
Exchanges
If the item you received is defective or incorrect, please contact us within 7 days of delivery.
We’ll arrange an exchange or store credit where possible, subject to availability.
How to Start a Return
Simply contact us at
📧 Support@goatavenue.com
with your order number, product name, and reason for return.
Our team is available 24/7 and will respond promptly with next steps.
Important Notes
- We recommend using a trackable shipping method for all returns.
- GOAT AVENUE is not responsible for return packages lost in transit.
- Unauthorized returns (sent without approval) may not be accepted.
🛍️ Thank you for choosing GOAT AVENUE — quality, trust, and global style delivered with care
