1. Introduction

Welcome to GOAT AVENUE (“we,” “us,” “our,” or “the Store”).
These Terms of Policy (“Terms”) govern your access to and use of our website, online store, and related services (“Services”).

By accessing or purchasing from GOAT AVENUE, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy.

If you do not agree with any part of these Terms, please discontinue use of our Services immediately.

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2. Company Information

• Business Name: GOAT AVENUE

• Business Type: Independent global reseller — we buy, sell, and source products from trusted suppliers worldwide.

• Location: United Kingdom (UK)

• Contact Email: Support@goatavenue.com

• Support Hours: 24 hours a day, 7 days a week

We are an independent reseller and are not affiliated, sponsored, or endorsed by any brand featured on our website.
All brand names, logos, and trademarks remain the property of their respective owners.

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3. Acceptance of Terms

By using our website or completing a purchase, you:

• Confirm that you are at least 18 years old, or the legal age of majority in your jurisdiction.

• Agree to provide accurate and complete information.

• Accept all guidelines and rules contained within these Terms of Policy.

If you act on behalf of a business or organization, you represent that you are legally authorized to bind that entity to this agreement.

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4. Eligibility and Account Registration

You may be required to create an account to make purchases.
You are responsible for keeping login credentials secure and ensuring all provided information is accurate.
GOAT AVENUE reserves the right to suspend or terminate accounts for fraudulent or inappropriate activity.

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5. Product Information and Availability

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However:

• Product details may vary slightly due to supplier variations or manufacturing differences.

• Colors and packaging shown on-screen may differ from actual items.

• Prices, availability, and specifications may change without prior notice.

We reserve the right to refuse or cancel orders for products listed at an incorrect price or containing inaccurate information.

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6. Pricing, Currency, and Taxes

• Prices on our website are displayed automatically in the local currency of each customer, based on geographic location or user selection.

• Examples include GBP (UK), USD (United States), EUR (Europe), CAD (Canada), AUD (Australia), AED (UAE), SGD (Singapore), INR (India), and more.

• Checkout totals are charged in the same currency displayed on the checkout page.

• Local duties, import taxes, or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer.

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7. Payments

GOAT AVENUE accepts secure payments through the following methods:

• Visa

• MasterCard

• Apple Pay

• Google Pay

• Union Pay

• PayPal

All payments are processed safely via Stripe Payment Gateway, using encryption and authentication standards to protect your financial information.

By submitting payment, you authorize GOAT AVENUE to charge your chosen payment method for the total order amount, including any applicable taxes and shipping fees.

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8. Order Processing and Confirmation

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• Once processed, you will receive a confirmation email containing order details and tracking (when available).

• If an item becomes unavailable, we will contact you to offer a replacement or refund.

• GOAT AVENUE reserves the right to cancel or reject suspicious orders for fraud prevention purposes.

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9. Shipping and Delivery

9.1 Global Shipping

We proudly deliver to customers worldwide, including but not limited to:

United Kingdom, Europe & EEA Nations, North America (USA, Canada, Mexico),
Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel),
Africa (South Africa, Nigeria, Egypt, Ghana, Kenya, Morocco),
South Asia (India, Pakistan, Bangladesh, Sri Lanka, Maldives),
Oceania (Australia, New Zealand),
Asia-Pacific (Singapore, Japan, South Korea, Malaysia, Indonesia, Hong Kong),
and Latin America (Brazil, Argentina, Chile, etc.).

9.2 Estimated Delivery Times

Note: Delivery times are estimates only. Unexpected delays may occur due to carrier issues, customs inspections, or weather conditions.

9.3 Tracking

Tracking details are provided via email once your order ships.
We are not responsible for delays, damage, or loss caused by third-party couriers or customs.

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10. Customs, Duties, and Import Fees

All customs, duties, and import fees are completely free for both national and international orders.

Any applicable customs charges, VAT, or import duties are fully covered to ensure that customers do not incur additional costs upon delivery.

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11. Returns, Refunds, and Exchanges

11.1 Return Policy

You may return eligible products within 14 days of delivery if they are unused, unworn, and in original packaging.

11.2 Non-Returnable Items

• Sale or clearance products

• Customized or special-order items

• Goods damaged after receipt

11.3 Refunds

Approved refunds are issued within 7–10 business days to the original payment method.
Shipping fees and customs duties are non-refundable.

11.4 Exchanges

Exchanges may be possible if the requested product is in stock or via store credit.

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12. Intellectual Property Rights

All content appearing on GOAT AVENUE’s website—including images, text, layout, design, and logos—is protected under intellectual property law.
You may not reproduce or distribute our content without prior written consent.
All trademarks of third parties remain the property of their respective owners.

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13. Brand Non-Affiliation Disclaimer

GOAT AVENUE is an independent reseller and not affiliated, associated, or endorsed by any of the brands featured on our website.
Brand names and logos are used solely for descriptive resale purposes.

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14. Promotional Campaigns & Marketing

GOAT AVENUE may offer discounts, coupons, or promotional codes from time to time.
Each offer carries specific conditions and expiration dates.
Promotions cannot be combined unless explicitly stated.

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15. Use of Social Media and Digital Marketing

We promote products through:
Meta (Facebook & Instagram), X (Twitter), Pinterest, Google Ads, and other digital platforms.

By engaging with our marketing or following our social media, you consent to limited use of anonymized data for analytics and remarketing.
You may opt out via your platform privacy settings.

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16. User Conduct

You agree not to:

• Use the site for unlawful activities;

• Misrepresent your identity or payment information;

• Attempt to interfere with website operations;

• Breach our data or security systems.

GOAT AVENUE reserves the right to take appropriate action against violators, including suspension, termination, or legal recourse.

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17. Disclaimer of Warranties

All products are sold “as is” and “as available.”
We do not guarantee product compatibility, uninterrupted service, or that all representations are error-free.
All implied warranties are disclaimed to the fullest extent permitted by law.

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18. Limitation of Liability

To the fullest extent allowed by law, GOAT AVENUE shall not be liable for:

• Indirect or consequential losses;

• Business interruption or data loss;

• Shipping or customs delays outside our control.

Our total liability shall not exceed the total amount paid for the product in dispute.

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19. Indemnification

You agree to indemnify and hold GOAT AVENUE harmless from any claims, damages, or expenses arising from your misuse of our Services or violation of this Policy.

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20. Privacy & Data Protection

Your data is processed in accordance with our Privacy Policy, following the standards of:
UK GDPR, EU GDPR, Canada PIPEDA, US CCPA/CPRA, Australia and New Zealand Privacy Acts, and relevant regional data protection laws across the Middle East, Africa, and South Asia.

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21. Fraud Prevention & Security

We utilize fraud screening and verification systems to protect customers.
Any fraudulent attempt will be investigated and reported to law enforcement.

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22. Termination

We may terminate or suspend access to our Services at any time for breach of these Terms of Policy or fraudulent activity.
Termination will not affect obligations already incurred.

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23. Governing Law & Jurisdiction

This Policy is governed by the laws of the United Kingdom, without regard to conflict-of-law principles.
We also honor mandatory consumer protection rights under each user’s home jurisdiction (EU, EEA, USA, Canada, Australia, New Zealand, Middle East, Africa, South Asia, etc.).

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24. International Customers

We welcome customers worldwide.
Please note that shipping standards and customs regulations may vary by country, and GOAT AVENUE cannot control local handling once goods leave our warehouse.

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25. Force Majeure

We are not responsible for any delay or failure caused by events beyond our control, including but not limited to:
natural disasters, strikes, pandemics, transportation disruptions, or governmental restrictions.

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26. Severability

If any clause in this Policy is declared unenforceable, the remaining provisions remain valid and in full effect.

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27. Changes to This Policy

We may revise these Terms of Policy at any time.
Updated versions will be posted on our website with a new effective date.
Continued use of our site signifies your acceptance of the revised Policy.

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28. Entire Agreement

This Terms of Policy document, together with our Privacy Policy, forms the complete agreement between you and GOAT AVENUE regarding your use of our website and services.

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29. Contact Information

GOAT AVENUE
📍12-24 Emerald Street, London WC1N 3QA, United Kingdom.

📧 Support@goatavenue.com

🕒 Available 24 hours a day, 7 days a week